Privacy Policy

Research Management Group conducts online and offline surveys with consumers to provide its clients with anonymous customer feedback in order to help its clients develop better products and services.
Research Management Group is committed to safeguarding your privacy. Please read the following policy to understand how your personal information will be treated as you make full use of our offerings. This policy may change from time to time so please check back periodically. When the policy is changed, we will revise the “last updated” date at the top of the privacy policy.

What is Personal Information?
Personal information is any information that can identify you. This may include, but is not limited to, your name, address, phone number, e-mail address, etc.

Use of your personal information:
Research Management Group only collects your personal information once you have agreed to participate in a survey. This privacy policy governs the collection, use and disclosure of personal information by Research Management Group. If you have concerns about the collection of your personal information by other companies, or their sharing of information with Research Management Group, please contact them to discuss their privacy policies and procedures.

The personal information provided by you to participate in the Research Management Group studies is collected and used by Research Management Group for market research purposes. The answers to Research Management Group surveys will be used to populate Research Management Group reports and databases. Survey answers will be analysed and may be shared with other companies in the aggregate*, but your personal information (which is information that can identify you) will never be shared with other companies. *Data in the Aggregate: Research Management Group does disclose aggregated (i.e. collective) user statistics (for example, 45% of our users are female) to clients and other third parties. As personal information is information that can identify you, data in the aggregate is not considered personal information as it cannot identify you.

Information collected by Research Management Group will be housed in Canada, as well as in other locations for operational and storage purposes. Research Management Group has contracts in place with each third party service provider that contains provisions protecting your personal information to the greatest extent possible under applicable law. That being said, where personal information is stored in locations outside of Canada, such information (including rights to access and obligations to disclose) will be subject to the laws of that jurisdiction. Laws protecting personal information in other jurisdictions in which Research Management Group stores data, including personal information, may be different than the laws protecting personal information in Canada.

Research Management Group will keep a copy of all personal information provided by each member of the research study.

If you do not want Research Management Group to use your information for any one of these purposes, do not participate in the study.
Frequently Asked Privacy Questions:

Q: What personally identifiable information does Research Management Group collect from me?
A: Research Management Group collects information in several ways from different parts of our research studies.

Some personal information is gathered when you agree to participate in a study. During registration, Research Management Group asks for your name, email address, postal code, household information, and other demographic, behavioural and attitudinal information.  Once you register you are no longer anonymous to Research Management Group.

Also, if you contact Research Management Group we may keep a record of that correspondence. Whenever Research Management Group collects personal information we make an effort to include a link to this Privacy Policy accessible prior to conducting the survey.

Q: With whom does Research Management Group share my personal information?
A: Other than as described above under “Use of your personal information”, Research Management Group will not disclose any of your personally identifiable information unless we have your express consent to do so. Otherwise, we will only release your personal information when we believe in good faith that the law requires it or when we have been asked to do so by search warrant, court order or other legal process.

Q: What are cookies and how does Research Management Group use them?
A: A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. As part of offering and providing customizable and personalized services, Research Management Group may use cookies to store and sometimes track information about you.

Q: When and how does Research Management Group obtain my consent?
A: When you agree to participate in a survey you are consenting to the information collection and use practices described in this Privacy Policy. When you respond to a survey, you provide us with your consent to use your personal information as described above under “Use of your personal information”.

Q: What are my choices regarding collection, use, and distribution of my information?
A: If you do not want Research Management Group to use the information you’ve provided to Research Management Group for any one of the purposes outlined in the “Use of your personal information” paragraph above or as otherwise described herein, you can and should choose not to participate in the research study.

You also have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies you will be unable to use those Research Management Group services that require registration in order to participate.

Q: What security precautions are in place to protect the loss, misuse, or alteration of my information?
Whenever Research Management Group handles personal information, regardless of where this occurs, Research Management Group takes steps to ensure that your information is treated securely and in accordance with the relevant Terms and Conditions and this Privacy Policy.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Research Management Group cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your information, we make reasonable efforts to ensure its security on our systems.

Q: What else should I know about my privacy?
Please keep in mind that whenever you voluntarily disclose personal information online – for example on message boards, through email, or in chat areas – that information can be collected and used by others. In short, if you post personal information online in a way that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you’re online.
Additional information
Links to other third party Sites:
This Privacy Policy extends only to the data and personal information collected on pages hosted on the Research Management Group servers. Research Management Group and its affiliates are not responsible for the privacy practices, links or contents of any linked sites as they are not under the control of Research Management Group.

Questions regarding this statement should be directed to